Failure to do so may tarnish your reputation as word spreads you’re condescending or elitist. That said, you need to approach the user with respect when broaching this. Here you should never assume the user is competent or isn’t having a funny five minutes. That means verifying the account isn’t locked out and the user is using the correct account for the login process. Your first action is to make sure the user’s account doesn’t have any problems. If you or any user have trouble with Microsoft 365 application login, then you should have a plan. Let’s start with checking the basics first.
In this article, I want to show you several things that you can check when you have trouble with Microsoft 365 application login. Challenges can also occur during critical activities that disrupt a business’s workflow. These challenges can have a massive impact on a business with an average helpdesk ticket costing around $70 per issue. This can be as simple as users muddling up their accounts to backend licensing issues. You’d think why would I have trouble accessing Microsoft 365 applications! Opening a browser, entering the Microsoft 365 URL, and your credentials couldn’t be simpler right? Despite the simplicity, things can and do go wrong during the login process.
